1) What are the shipping charges? - We offer free shipping on all our orders.
2) Do you offer gift wrapping? - Gift wrapping, if selected by you is available at an additional cost of Rs.50
3) Is Cash On Delivery Available? - We accept only online payment options.
4) What are the procedures of Returns, Replacements and Refunds? - We do not accept returns or exchanges, however if you receive a product in a damaged condition and prove so through a video evidence, we provide replacements in 7-10days in such cases.
5) Do you offer same day/ next day delivery? - Same day or next day delivery is available only in Bengaluru. For other the states in India, you can avail the next day delivery service at an additional cost. All normal orders reach in 7-10 days nationwide including the J&K, NE and Islands.
6) In how many days will the order reach me? - All orders are processed in 24-48 hours and are shipped by us. They’re all delivered by India Post nationwide within 7-10 days.
7) Do you ship internationally? - Yes, at additional delivery charges. You can call or WhatsApp us at : +91 8971502804 or email us at shamansilverstore@gmail.com or even reach to us on our social media profiles. We answer calls 24x7 ; 365 days.
8) Are my Silver Packages safe? - All orders are insured by India Post and are 100% safe. The packaging is tamper proof to protect the product and also look elegant.
9) Are the products Hallmarked? - Yes, our products are hallmarked by BIS. The hallmark is an inscription on the product or engraved on it by the manufacturer of the silver product. ‘999 SILVER & 92.5’ are the most common hallmarks.
10) Do you provide a certificate of Authenticity? - Yes, with all your orders you will receive an authenticity certificate issued by us.
11) I have a bulk order query, how can I reach you? - You can call or WhatsApp us at : +91 8971502804 or email us at shamansilverstore@gmail.com or even reach to us on our social media profiles. We answer calls 24x7 all days of the year.
12) Do you take in Corporate orders? - Yes we do. You can call or WhatsApp us at : +91 8971502804 or email us at shamansilverstore@gmail.com or even reach to us on our social media profiles. We answer calls 24x7 all days of the year.
13) Do you customize? - Yes we do, customized orders come with a minimum order value. For more information you can call or WhatsApp us at : +91 8971502804 or email us at shamansilverstore@gmail.com or even reach to us on our social media profiles. We answer calls 24x7 all days of the year.
14) Do you provide discounts? - Yes, please do look for our seasonal sales, offers and coupon codes.
15) Do you provide discounts on bulk orders? - Yes, for more details you can call or WhatsApp us at : +91 8971502804 or email us at shamansilverstore@gmail.com or even reach to us on our social media profiles. We answer calls 24x7 all days of the year.
16) My Questions are Queries are not here, who do I contact? - Feel free to approach us. You can call or WhatsApp us at : +91 8971502804 or drop an email to us at shamansilverstore@gmail.com or even reach to us on our social media profiles. We answer calls and queries 24x7 all days of the year. Resolving your issues and questions are our priorities.